Frequently Asked Questions

• Who is FreightPOP?

  FreightPOP is eBay's preferred TMS partner that enables eBay's shippers to Shop, Ship,
  Track, Analyze, and Audit all in one place, saving you time and money.

• What does FreightPOP offer eBay Sellers?

  Carrier Rate Shopping

  
  Expedia-like Multi-carrier  Freight Rate Shopping for all Modes

  
  Shipping rates are too volatile to rely on one carrier or broker, but shopping
  carriers one by one on their website or phone is time-consuming. Now you can
  get LTL and truckload freight rates in one convenient location.

  
  FreightPOP’s rate shopping dashboard pulls your negotiated rates, our negotiated rates, and marketplace rates into one convenient window. Simply fill in the shipment information or automatically pull it from your ERP or CRM using our robust integrations. Each shipment can save up to 5 minutes and an average of 15% on the rate quote.

  • Compare rates for an unlimited amount of shipments
  • Email quoted rates to your team directly from the app
  • Save a quote and come back later to process the shipment
    
    

  
  
  

  Carrier Shipping 

  Ship across all modes: Parcel, LTL, FTL, International Ocean and Air. 

  • Instant communication with your carriers.
  • Shop your negotiated rate programs.  Process your shipments with speed and accuracy.
  • Print Shipping Labels for all parcel carriers.
  • Print BOL’s for all your LTL, FTL, and Intermodal carriers.
  • In Transit Reporting (Carrier Tracking)
  • Real-time tracking for all of your shipments.
  • Red flag notifications on shipment issues.
  • Tracking updates pulled directly from the carrier in real time.
  • Process your shipments with speed and accuracy.
    
                 

  Analyze

  Monitor performance across the entire shipping process. 

  • Analyze spending across your various channels.
  • Optimize your spending strategy with lane analysis reporting.

   

  
  Audit 

  
  Save an average of 15% by finding errors in carrier invoicing.

  • Automated invoice reporting does the leg-work so you can focus on shipping.
  • Examine rating errors, duplicate charges, incorrect weight, accessorial fees and incorrect freight classifications all from one location.

  
  
  

  Preferred Partner Rates

  Save even more with our negotiated carrier rates

  
  FreightPOP has entered into relationships with some of the world’s largest shippers to offer negotiated rates to our customers. You could be saving up to 45% on shipping spend!

  These rates can be seen side-by-side with your own rates, so you can choose the best rates and delivery dates available for your needs.

• What are the qualifications for sellers to participate in this program?

  In the initial phase, this program is by invitation only. eBay business vertical teams will identify strategic partners, work closely with these partners through the end-to-end user experience, collect feedback, and work with eBay shipping team and FreightPOP team to continuously improve the experience. In general, there are some bottom-line qualifications:

  • Medium to large business sellers who have already been selling or plan to sell on eBay
  • Commercial pickup locations which are easy for carriers to access
  • Established shipping process to handle freight shipments

• What carriers are we working with?

  Please refer to this document for a complete list of participating carriers.

• What are the different carrier service levels?

  Below are service levels from Pilot Freight Services:
  

  • EC - General Economy for business/commercial deliveries only
  • BA - Basic Home delivery; to first covered area outside the home
  • BR - Basic No Signature Required
  • S1 - Standard 1-Man delivery just over the threshold into the home. Single piece cannot exceed 125 lbs.
  • S2 - Standard 2-Man delivery just over the threshold into the home. Required for any piece exceeding 125 lbs.
  • R1 - Room of Choice 1-Man delivery into the room of choice. Single piece cannot exceed 125 lbs.
  • R2 - Room of Choice 2-Man delivery into the room of choice.  Required for any piece exceeding 125 lbs.
  • L1 – Light One Man – No tools needed to install, just place package in correct position desired
  • L2 – Premier Light Two Man - No tools needed to install, just place package in correct position desired. Used when weight exceeds 125 lbs.
  • D1 - Deluxe 1-man, inside, room of choice, unpacked and removal of debris. Single piece cannot exceed 125 lbs.
  • D -  Deluxe 2-Man inside, room of choice, unpacked and removal of debris. Required for any piece exceeding 125 lbs.
  • P1 - Premier 1-Man inside, room of choice, unpacked and removal of debris, with light assembly. Single piece cannot exceed 125 lbs.
  • P -   Premier 2-Man inside, room of choice, unpacked and removal of debris, with light assembly. Required for any piece exceeding 125 lbs.

  All other carriers provide curbside delivery only.  

   

• What if a seller has preferred rates with their own carrier?

  FreightPOP allows you to add your own carriers, find new ones, or select from eBay's preferred partners. It makes it easy to find the least expensive carrier for each shipment - at scale.

• What payment methods does FreightPOP accept and with what frequency can sellers expect to see these charges?

  FreightPOP accepts both ACH and credit card payments, billed on a weekly basis. 

• What if the seller sees a difference between the quoted rate and the invoiced rate?

  A discrepancy between the quoted rate and the invoiced rate should only occur if the data provided to the carrier is incorrect, such as the shipping address, shipment dimensions or weight, or accessorials. In the event this occurs, the seller can contact FreightPOP more information.

• How can the seller work with carriers to resolve delivery exceptions and returns?

  Sellers have the option to work directly with the carrier through contact details provided in the tracking updates, or the customer has the option to work with the FreightPOP support team. In some cases, carriers will notify FreightPOP of delivery exceptions and our support team will work with the seller for resolution.

  If the exception results in a claim needing to be filed, sellers will need to complete the claim form which will then be filed with the carrier by FreightPOP. Once the claim is resolved, FreightPOP will handle reimbursement to the buyer. 

  In the case of a return, the carrier will contact FreightPOP directly. There is limited interaction needed by the seller. 

• How to use the platform

  Our eBay x FreightPOP Playbook will guide you through registration, shipping, tracking and more. 

• How to Contact Us

  For Onboarding & Account Configuration
  Amanda Todd
  atodd@freightpop.com

  For Shipments & Carrier Disputes
  Allen Joncas
  allenj@freightpop.com
  Reid Murphy
  reidm@freightpop.com

  Feedback
  Program Experience & How We Can Improve
  Your eBay Account Manager &
  DL-eBay-FreightPOP@ebay.com